Phil Agre: How to Help Someone Use a Computer
Published by James J Nadeau on
Originally I found this here, but the source link was broken when I finally got around to writting this(a year later)... It truely is amazing how this stands the sands of time.
It's also humbling, and makes returning to this brings back the humble feeling I should be having to better empathize with those I work with who are not as experienced as I am.